Terms & Conditions
1. All bookings, cancellations or amendments must be
made to the booking office in writing.
2. 60
(sixty ) days prior to arrival at the Lodge, a
pre-arrival check may be done by the booking office to
secure a preliminary
rooming list and confirmation
from the Tour Operator as to the number of the rooms
required. Rooms that are not required should
be
released.
3. 45 (forty five) days prior to
arrival at the Lodge, the Tour Operator has the right to
cancel 10% of the rooms being held by the
booking
office on that date without any cancellation fee being
payable. If however, more than 10% of the rooms are
cancelled,
the booking office reserves the right to
levy a charge equivalent to the full accommodation rate
booked - discounted by 50% for
the full period of the
original reservation.
4. The final rooming list
must be received by the booking office 30 days prior to
arrival at the Lodge.
Applicable to FIT's and
groups - the cancellation fees will be as follows:
:
30 - 16 Days prior to arrival 50%
: 15 - 11 Days
prior to arrival 75%
: 10 Days or less prior to
arrival 100%
: Non arrivals 100%
Agents with
credit facilities are still liable for cancellation
charges even if they have not received a deposit from
their clients.
No-Shows will be charged in full.
5. If the Agent at any time is approached by another
Tour Operator who is willing to pay a deposit of 50% of
the accommodation
fee in order to secure
accommodation that has already been booked, but not yet
confirmed, by the first Tour Operator, the
Agent
shall give the first Tour Operator the opportunity to
either:
5.1. Confirm the reservation, in which
case the Tour Operator shall furnish the Agent with a
non-refundable deposit of not less
than 50% of the
total value of the reservation, such deposit to be
received by the Agent and the establishment not later
than 7 days after confirmation of the reservation, or
5.2 To Cancel the reservation without incurring any
cancellation fees.
6. Payment for reservations
etc. must be received in full by the Lodge not later
than 30 days after the departure date of the guests
from the Lodge. If a Tour Operator would like to pay in
advance, an invoice must be requested in writing from
the booking office.
A direct bank deposit into the
bank account of the Lodge is preferred.